At EZE WEAR, we strive to provide high-quality ladies stitched wear that meets your expectations. Your satisfaction is our top priority. Please read this Return & Refund Policy carefully to understand how returns and refunds work on our website.
Table of Contents
1. Eligibility for Returns
We accept returns for products that meet certain conditions to ensure fairness and maintain quality standards. To be eligible for a return, the product must be unused, unwashed, and in its original condition with all tags and packaging intact. Personalized or custom-stitched items may not be eligible for returns unless they are defective or damaged. Products must be returned within 15 days from the date of delivery. If a product does not meet these criteria, we may refuse the return or offer store credit at our discretion.
2. How to Initiate a Return
To initiate a return, customers must contact our support team through email or our website contact form with the order details and reason for the return. Once your request is approved, we will provide a return authorization and instructions for shipping the product back to us. Returns sent without prior approval may not be accepted. It is the responsibility of the customer to ensure that the product is securely packaged to avoid damage during shipping.
3. Return Shipping
Customers are generally responsible for the cost of return shipping unless the product is defective, damaged, or incorrect. We recommend using a reliable courier service with tracking options to ensure the return reaches us safely. EZE WEAR is not responsible for lost or damaged items during return transit. Once we receive the returned product, it will be inspected carefully to confirm it meets our return criteria.
- Refund Process
After we receive and inspect the returned product, we will process your refund within 7 business days. Refunds will be issued to the original payment method used for the purchase. The amount refunded will typically include the cost of the product only, and shipping charges may not be refundable unless the return is due to our error. Customers will be notified via email once the refund has been processed.
5. Exchanges
If you wish to exchange a product for a different size, color, or design, please initiate a return first and place a new order for the desired product. Exchanges are subject to product availability. We will make every effort to accommodate your preferences, but certain limited-edition or personalized items may not be eligible for exchange.
6. Damaged or Defective Items
We take great care to ensure that all products are of high quality and arrive in perfect condition. If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will review your request and provide a replacement or full refund at no additional cost. It is important to report damaged or defective items within 3 days of receipt to qualify for this policy.
- Non-Returnable Items
Some items are not eligible for returns or refunds due to hygiene, personalization, or specific product features. These include:
Custom-stitched or personalized clothing
Final sale items or clearance products
Accessories or add-on items sold separately
Please check the product description carefully before purchasing to understand if the item is eligible for return.
- Customer Support
Our customer support team is available to assist with any questions, concerns, or issues regarding returns and refunds. You can contact us via:
Email: ezewear1@gmail.com
Phone: +92 370 7571572
Contact Form: Contact us
We aim to provide a smooth, hassle-free experience and will guide you through the return or refund process with transparency and care.
- Policy Updates
EZE WEAR reserves the right to modify or update this Return & Refund Policy at any time. Any changes will be effective immediately upon posting on the website. We encourage you to review this policy periodically to stay informed about our procedures.
